Privacy Policy

Who We Are

Envirowaste LLC is a dumpster rental and waste hauling company headquartered at 6897 County Road 795, Live Oak, FL 32060. We’ve been in business since 2010 and operate roll-off and front-load dumpster service across five counties in North Florida and South Georgia.

This policy covers the website at envirowastefl.com and any direct interaction you have with our office – phone calls, emails, contact forms, or online booking.

Information We Collect

Information You Give Us Directly

When you fill out our contact form, request a quote, book a dumpster online, or call the office, we collect:

• Your name, phone number, and email address
• Service address (where the dumpster will be dropped)
• Project details – size needed, type of debris, preferred dates
• Payment information when you book a rental (processed by our payment provider; we don’t store full card numbers on our servers)
• Anything else you choose to share in a message or phone conversation

Information Collected Automatically

When you visit our website, our servers and analytics tools automatically log:

• Your IP address and approximate location (city / region)
• Browser type, device type, and operating system
• Pages you visit, time spent on the site, and how you arrived (search engine, direct, referral)
• Cookies and similar tracking technologies (see Section 06 below)

How We Use Your Information

We use the information we collect to:

• Quote, schedule, and deliver dumpster rental services you request
• Communicate with you about your booking, billing, or pickup schedule
• Process payments and send invoices or receipts
• Send service-related updates (delivery confirmations, schedule changes)
• Respond to questions or comments you send us
• Improve our website and understand how customers use it
• Comply with legal obligations and enforce our Terms & Conditions
• Send occasional marketing communications – only if you’ve opted in or are an existing customer (you can opt out anytime)

How We Share Your Information

We do not sell your personal information. Period.

We share information only with:

• Service providers we use to run the business – payment processors, booking software (SoftPak), email and SMS providers, accounting software, dispatch tools. These providers have access only to the information they need to do their job and are obligated to keep it confidential.
• Law enforcement or government agencies when required by law, subpoena, or to protect our legal rights, property, or safety (or yours).
• A successor business in the event of a merger, acquisition, or sale of company assets – in which case the same privacy obligations carry over.
• Our sister brand DisposAll when a job needs combined fleet capacity. DisposAll operates under the same ownership and follows the same data handling practices.

Third-Party Services

We rely on a small set of trusted third parties to operate the site and the business:

• Google Analytics & Google Maps – site usage analytics and embedded service-area maps
• SoftPak – online dumpster booking and dispatch software
• GoHighLevel (LeadConnector) – CRM and lead-routing for contact form submissions
• Payment processor – for handling card transactions on rentals
• Email / SMS providers – for booking confirmations and customer service

Each of these companies has its own privacy policy. When you submit information through our site, that information is transmitted to and processed by these providers as needed to deliver the service.

Cookies & Tracking

Our website uses cookies and similar tracking technologies for two main purposes:

• Essential cookies – required for the site and booking flow to work properly
• Analytics cookies – help us understand which pages get visited, where visitors come from, and where we can improve

You can manage or disable cookies through your browser settings. Disabling essential cookies may break parts of the booking flow. Disabling analytics cookies has no effect on your ability to use the site.

We honor “Do Not Track” browser signals where technically possible.

Data Security

We use industry-standard security measures to protect your information – SSL/TLS encryption on the website, secure payment processing, restricted internal access, and reasonable safeguards on the systems that store customer data.

That said, no system is 100% secure. We can’t guarantee absolute security against every possible threat. If a breach affecting your information ever occurs, we will notify you in accordance with applicable Florida law (see Section 10 below).

Data Retention

We keep your information for as long as we need it to:

• Provide the services you requested
• Maintain accurate business records
• Comply with legal, tax, and accounting requirements
• Resolve disputes or enforce our agreements

When information is no longer needed, we delete or anonymize it. Booking and billing records are typically retained for at least seven years per standard business and tax practice.

Your Rights

Regardless of where you live, you have the right to:

• Access the personal information we have about you
• Correct information that’s inaccurate or out of date
• Request deletion of your information (subject to legal record-keeping obligations)
• Opt out of marketing emails or texts at any time – reply STOP to any text or click “unsubscribe” in any email
• Withdraw consent for any processing that’s based on consent

To exercise any of these rights, contact us using the details in Section 13. We’ll respond within a reasonable time, typically within 30 days.

Florida Residents – Specific Rights

Florida law – specifically the Florida Information Protection Act of 2014 (FIPA) – requires us to notify Florida residents of certain types of data breaches involving their personal information.

If we discover a security breach that compromises your unencrypted personal information, we will notify you within 30 days as required by Florida Statute § 501.171, unless law enforcement asks us to delay notification for an active investigation.

Children’s Privacy

Our services are not directed to children under 13, and we don’t knowingly collect personal information from anyone under 13. If you believe a child under 13 has provided us with information, contact us at the email below and we’ll delete it promptly.

Changes To This Policy

We may update this Privacy Policy from time to time as our business or legal requirements change. When we do, we’ll post the new version on this page and update the “Last updated” date at the top.

Significant changes will be communicated by posting a notice on the homepage or, where appropriate, by email to active customers.

Contact Us

If you have questions about this Privacy Policy, want to exercise any of your rights, or want to talk to a human about how we handle your information, get in touch: